L&M Policy Research

Dedicated to providing high-quality research to assist government and private organizations in improving health care across the United States.

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Who is L&M?

Founded in 2004, L&M combines a deep knowledge of public and private health care issues with extensive experience in qualitative and quantitative research methods and health services management and operations.

L&M is a women- and minority-owned health policy research firm and an 8(a) graduate.

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Heather McPheron, M.P.H.


Heather McPheron bio image

Heather McPheron, M.P.H., is a Director at L&M. She has 15 years of health care consulting experience on a wide range of health care management and research projects ranging from provider-based operations and strategy to program planning and evaluation, policy analysis, and technical assistance. Ms. McPheron’s expertise also includes primary data collection, data analysis, and leading key informant interviews and case studies with executives, administrative and clinical staff, patients, and other health care stakeholders and experts.

Currently, she manages key aspects of several multi-year research projects for the Centers for Medicare & Medicaid Services (CMS) examining various aspects of health care payment, quality, and delivery transformation. The projects have particular focus on beneficiaries dually eligible for Medicare and Medicaid as well as other vulnerable populations. For the CMS Office of Minority Health (OMH), Ms. McPheron leads a project to build the business case for health systems to engage in activities that advance health equity. The project involves developing an interactive calculator to help health care organizations estimate the financial benefit of addressing disparities and creating technical assistance tools for stakeholder audiences. Concurrently, she provides technical review of state evaluation and monitoring plans for the CMS Center for Medicaid and CHIP Services, and she supports the Pediatric Quality Measures Program-Learning Collaborative on behalf of the Agency for Healthcare Quality and Research. Ms. McPheron’s recent experience includes conducting data analysis and preparing briefing materials for the Center for Medicare and Medicaid Innovation’s ACO Investment Model.

Before joining L&M, Ms. McPheron worked in management consulting, advising and providing strategic planning and operations analysis for academic medical centers, hospitals, and health systems. Ms. McPheron also worked in corporate strategy role for an outpatient dialysis company that operates 2,500 clinics nationwide. She also spent several years working in health policy research and consulting, focusing on programs for medically complex and vulnerable populations. Ms. McPheron holds an M.P.H. with a concentration in Health Care Management from the Yale School of Public Health in conjunction with the Yale School of Management.