The Centers for Medicare & Medicaid Services (CMS) has contracted with L&M to provide project support to the Medicare Contractor Management Group (MCMG) during the transition from the current fee-for-service claims contractors to Medicare Administrative Contractors (MACs).

L&M will support MCMG through various tasks including:

• Facilitating a workshop with MCMG staff to assess and gather information about group processes
• Defining the business architecture and concept of operations for the group
• Developing business process maps of select group processes
• Documenting standard operating procedures for select processes
• Recommending areas of improvement for the coming year